Merit PM0425-04 Owner's Manual download pdf (Page 25)

Merit Industries, Inc.

Troubleshooting Guide for Megatouch

FORCE

™™

™

Games continued

PM0425-04 MEGATOUCH FORCE FUSION OWNER’S MANUAL 22

PROBLEM CORRECTIVE ACTION

• game locks up or

resets while

being played or

in the attract

mode

• no movement on

the screen

• power has to be

cycled off and on

to get the game

to function again

• Check the output voltages from the power supply:

Enhance SFX 1211J

Red wire +5 volt

Yellow wire +12 volt

Blue wire -12 volt

White wire +5 volt power good

Violet wire +5 volt VSB

Black wire ground

Brown wire +3.3 volt

• Clean the vents and the fans of any dust and dirt that may interfere

with airflow.

• Clean the CPU cooling fan on the motherboard.

• Replace the CPU cooling fan if it is not operating properly.

• Reseat the DIMM on the motherboard.

• Clear memory with the following procedure:

• Turn off the game.

• Press and hold the “Setup” and “Calibrate” buttons.

• Turn the game on and keep holding the buttons until the

screen displays “TWO BUTTON CLEAR DETECTED

RELEASE BUTTONS”. This should take about 30 seconds.

• Release the buttons. This will clear high scores, clear the

books and reset options, and reset the game menu and coin

menu to their factory settings.

• Perform a checksum test on the hard drive:

• Turn off the game.

• Turn on DIP switch 8 on the I/O board.

• Turn on the game. The test will take about 10 minutes.

• A failure will cause the test to stop.

• A passed test will display “DRIVE CHECKSUM

COMPLETE RESET ALL DIP SWITCHES TO REBOOT

MACHINE”.

• With power on, turn off DIP switch 8.

• game locks up

with “invalid key

for version

PG3002 – V

XXXX”

• Check the program number on the security key. It should be

compatible with the program on the hard drive.

• Check the contacts on the security key socket. Lift up on the contact

on the bottom of the socket and make sure there is a good

connection to the base of the security key.

• Check the USB cable that connects the I/O board to the

motherboard.

• Check jumpers JP5 and JP6 on the I/O board. The USB cable can

be connected to two connectors on the I/O board (J5A and J5B).

The position of the shunts on jumpers JP5 and JP6 will enable

either J5A or J5B. The shunts should be positioned towards the

connector where the USB cable is connected. For more information,

see Tech Note 55.

• Try another security key with the same program number or test the

security key in another game with the same program version.

• “INVALID KEY”

message while

downloading

software to the

hard drive

• If the security key was replaced before the download:

• The motherboard did not boot from the CD-ROM drive.

• Check that the CD-ROM drive is set as master.

• Check the ribbon cable connections between the CD-ROM drive

and the motherboard.

• Try another CD-ROM drive or another set of CDs.

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Merit PM0425-04 Owner's Manual Page 25

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